Warmline logo

A warmline is a peer-run listening line staffed by people in recovery themselves.
Scroll down to see a directory of known warmlines around the US.

Sign up for a warmlines electronic mailing list at Yahoo Groups!

Sign up for a peer run respites electronic mailing list at Yahoo Groups!

Information on peer-run respite nationwide.

Other peer-run respite programs to go to:
http://www.power2u.org/crisis-alternatives.html

Another directory of warmlines:
http://www.mhselfhelp.org/resources/list.php?resource_resourcecategory=18

warmline training materials:
http://www.mhselfhelp.org/resources/list.php?resource_resourcecategory=19

Metro Boston Recovery Learning Community (MBRLC) recent Peer Warmline feature in the SAMHSA Recovery to Practice weekly newsletter 11/12/10.

Warm line featured in the Boston Globe on February 5, 2009! (Article written before our collaboration with NERLC and the expansion from three to six days a week.)

Article about the Metro Boston Recovery Learning Community warmline by Rachel Hays

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The Warmline Guide is now live at:
http://www.power2u.org/peer-run-warmlines.html

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To search for Warmlines by state, click on a state in the list below. (Note: Warmlines listed in red are nationally accessible and welcome calls from anywhere)


Arizona

Tucson Warmline (sorry no longer takes out of state calls)
520-770-9909 or 877-770-9912 in southern Arizona
Monday – Sunday 8 AM - 12 AM
Local crisis number: 520-622-6000

California

Project Return Peer Support Network
6055 E. Washington Blvd. #900
Commerce, CA 90040
www.prpsn.org
El Centrito de Apoyo
(323) 312-0640
Warm line M-F 5-10 pm
(888) 448-9777 English
(888) 448-4055 Spanish

Friendship Line
888-448-9777
Serving all of the Los Angeles area
Monday through Friday 6 - 10 pm
Saturday and Sunday 2 - 10 pm

San Diego Warmline for San Diego residents
619 295-1055
Open 3:30 PM to 11:00 PM 7 days a week.

San Joaquin
(209) 468-3585 or 1(888) 468-9370
Operating 24/7 since July of 2008.

Northern Valley Talk Line
Butte County, California
A confidential non-crisis peer support network.
Toll Free 1-855-5TalkLine or 1-855-582-5554
Open 4:30 pm-9:30 pm 7days/week 365 days/year
You are not alone? We are here to listen?
Talk line is funded by Butte County Mental Health & MHSA funding.

Connecticut

Common Thread Warmline
800-316-9145
5 pm – 7 pm, 7 days a week

Greater Waterbury Peer Support Line
800-314-2680
5 pm – 10 pm, 7 days a week

Safe Harbor Warmline
800-258-1528
5 pm -10 pm, 7 days a week

Soundview Warmline
800-921-0359
5 pm – 10 pm, 7 days a week

Georgia

Georgia Peer Support Warmline
888-945-1414

Indiana

KEYS Consumer Organization in Indiana
800-933-KEYS
Available 8 AM – 5 PM M-F (EST)

Kansas

Compassionate Ear Warmline
866-WARM-EAR (927-6327)
Local Number is: (913) 281-2251
4 pm . 10 pm, 7 days a week
Kansas crisis number: 800-784-2433

Kentucky

Participation Station Peer Warmline
NAMI – Lexington
869 Sparta Court
Lexington, KY 40504
Download brochure
Hours: Monday through Saturday 5 PM till 9 PM - Sunday closed.
Call (859) 252-0058 (Lexington area) & Toll Free (877) 840-5167.

Maine

Intentional Warm Line
Serving Maine residents 24 hours/day, 7days/week.
Local crisis number: 1-888-568-1112

Massachusetts

Edinburg Center Warmline
800-243-5836
Monday – Friday: 5 PM – 10 PM; Saturday and Sunday: 4 PM – 9 PM

Metro Boston and North East Recovery Learning Communities Peer Warmline
877-PEER-LNE (733-7563)
4 PM till 8 PM Tuesdays through Sundays
Local crisis number: 800-981-4357
http://mbrlc.freeshell.org/warm-line.php

CASTLE
617-610-7907 (this is not a crisis line)
SU-F, 7-11 pm

Cross-Connection Warm-Line
4:00PM - 7:00PM and 10:00pm - 12:00AM
365 days a year
Call (978) 629-8485
After three beeps enter your phone number and a volunteer will call you back shortly.
Paula Aubin
Education Coordinator
Riverside Community Care
Crossroads Clubhouse
11 Williams Street
Hopedale, MA

South Shore
617-689-1050, 617-689-1051, M-F & Sun
For the crisis line call 800-528-4890 or 617-774-6036, OPEN 24 HOURS

SMOC Warmline
5:30 pm – 9:30 pm Monday – Friday; 1 pm – 4 pm Saturday and Sunday
This warmline does not take incoming calls; calls are made by appointment only. To schedule a 15 minute appointment, call Mark Knowlton at 508-879-2250, ext. 168. Must reside in the Metro-West area.

Southeastern Recovery Learning Community Warmline
5:30 pm – 9:30 pm, 7 days a week
(scheduled to open early June 2009)
This warmline does not take incoming calls; calls are made by appointment only. To schedule a 15 minute appointment, call Elaine Campbell at 508-880-8527, ext. 104. Initially serving Southeastern Mass residents only.

Samaritans

Minnesota

Minnesota NAMI Warmline
888-334-7754
5 pm – 9 pm

Mental Health Consumer/Survivor Network of Minnesota
Toll-free 4 PM - 10 PM Tues-Sat: (877) 404-3190 (CST)
Toll-free 5 PM - 9 PM Thurs-Sun: (877) 276-6070 (CST)

Missouri

St. Louis Friendship Line
866-525-1442 or 314-652-6105
9 am – 5 pm (CT)
Missouri crisis number: 888-279-8188

NAMI Missouri Warmline
800-374-2138
9 am – 9 pm, 7 days a week

Central Missouri crisis number
800-833-3915

DMDA of St. Louis Friendship Line
314-652-6105, toll-free: 1-866-525-1442

Mental Health Association of the Heartland "Compassionate Ear Warm Line"
913-281-2251, toll-free: 1-866-927-6327

Montana

Montana Warmline web site
1-877-688-3377
M-F 4-10 pm
Sat/Sun 1-10 pm

New Hampshire

Keene Area Warmline
866-352-5093
7 pm – 10 pm, 7 days a week
Local crisis number: 603-357-4400
(note: this warmline may be merging with Stepping Stone as of 7/1/09)

Stepping Stone Warmline
603-543-0920 or locally: 888-582-0920
5 pm – 10 pm, 7 days a week

Carlemont/Lebanon Warmline
888-582-0920
5 pm – 10 pm

Laconia/Concord Warmline
800-306-4334
5 pm – 10 pm, 7 days a week
Laconia crisis number: 603-524-1100
Concord crisis number: 603-934-3400

Seacoast Consumer Alliance
544 Islington Street
Portsmouth, NH 03801
Outreach Warmline: 1-800-809-6262 Mon - Fri; 9:00 A.M. - 5:00 P.M. Call
and either talk to someone or if we are on the line with someone, leave a
message and we will call you back before the end of the day.
Peer Support Warmline 1-877-452-5433 Everyday 5:00 P.M. - 10:00 P.M. Call
if you are lonely, want to hear a friendly voice, or if you have a problem
you want to talk about. Warmlines are staffed by consumers & people in
recovery who have been trained to listen & give support.

New Jersey

Peer Recovery Warmline
1-877-292-5588
Monday through Friday 8:00AM to 10:00PM
Saturday and Sunday 5:00 PM to 10:00 PM

New York

The Empowerment Center in New York
877-HELP-800, 877-4357-800
Available 8 AM – 8 PM M-F (EST)

Parachute NYC, Department of Health and Mental Hygiene Initiative
646-741-HOPE
Open daily from 4 p.m. to midnight.
Parachute NYC is supported by a federal Healthcare Innovation Grant from the Centers for Medicare and Medicaid Services.
www.communityaccess.org

Ohio

Cincinnati Warmline open 24 hours
(513) 931-WARM or (531) 931-9276 http://cincywarmline.org/

Oregon

David Romprey Oregon Warmline
Community Counseling Solutions
Serving Morrow, Wheeler, Gilliam, and Grant Counties
Current Hours (UPDATED 1/9/2012)
Mon 10:00 AM - 8:00 PM
Tue 10:00 AM - 10:00 PM
Wed 9:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 10:00 AM - 10:00 PM
Sat/Sun 10:00 AM - 10:00 PM
Toll-Free 1-800-698-2392

Pennsylvania

Philadelphia Warmline (Philadelphia, Pennsylvania)
855 507 WARM (9276)
(267) 507-3945
Tuesday through Sunday, 4-7pm

Allegheney County Warmline
866-661-WARM (9276)
10 am – midnight, 7 days a week
Local crisis number: 888-796-8226

Erie County, PA.
Hours are noon to 7:30 PM Monday-Friday (except holidays)
1-877-550-4007

Valley Creek Crisis Center
Chester County, PA
1-866-846-2722

HelpLine
717-264-2916 / 866-593-8351
Operating on Wednesday, Friday, Saturday & Sunday
5 PM- 10 PM
Serving Franklin, Fulton, Bedford & Somerset Counties in Pennsylvania
Operated by the Mental Health Association
478 Grant Street
Chambersburg, PA 17201
717-264-4301 / www.mhaff.org / info@mhaff.org

Peer Support Talk Line
Montgomery County, PA
www.accessservices.org
Monday-Friday from 3 PM - 7 PM
1-855-715-TALK

Texas

Mental Health Association of Tarrant County in Fort Worth, TX
1-817-546-7806 (not a crisis line)
2 – 6 pm M-F

Vermont

The Rutland County Peer Run Warm-Line
(802) 770-4248 state-wide and national
hours of operation:  Friday's, Saturday's, and Sunday's 6:00pm to 9:00pm

Peer Access Line (PAL) of Chittenden County
(802) 321-2190
A free support helpline and program of Vermont Psychiatric Survivors with support from HowardCenter.
Hours: Thursdays, Fridays, Saturdays, and Sundays 6-9 p.m.
local crisis number is:  1.802.488.6400

Vermont Psychiatric Survivors / Rutland
(800) 564-2106
Monday-Friday 9 AM to 4 PM. It is statewide.

The Vermont Support Line
Open 3 pm - 11 pm 7 days a week 
(888)604-6412

Washington

The WarmLine - King County
Serving all of Washington State and national.
Local calls: 206-933-7001
National and out of area calls: 1-877-500-9276
Hours are Wednesday, Friday, and Saturday from 5 PM till 10 PM.

Greater Puget Sound - local calls 206.933.7001 or 1.877.500.WARM (9276) we are open Wednesday, Friday and Saturdays from 5 to 10 pm. All callers welcome.

Wisconsin

Washington County Warm Line Calls:
Friday and Saturday 6:00 - 9:00 pm 262-353-3540

Milwaukee Warmline
9455 Watertown Plank Road Milwaukee, WI 53715-1002
(414) 257-5775 / email: warmlinemilw@aol.com for Lyn Malofsky

Warm Line, Inc. – Milwaukee (414) 777-4729
A non-crisis support line for persons with mental illness run by and staffed by persons with mental illness. Call us, we've been there.
Hours: Monday, Wednesday, Friday and Saturday from 7:00 - 11:00 pm.
http://warmline-milwaukee.webs.com/
Warmline, Inc., 9455 W. Watertown Plank Road, Wauwatosa, WI 53226
Office Business Phone Number: (414) 257-5775



To join a national email listserv of people who operate or are trying to start new warmlines, email warmline@bostonresourcecenter.org

To add to this list, contact: howard@bostonresourcecenter.org

This site can be reached at http://www.warmline.org.

 

A Kind Voice is a topic based call-in line staffed by volunteers. If you’re feeling a bit alone and would just like to talk with a kind voice about a book you read, a movie or ball game you saw, the news of the day or a range of other topics, please call us at 800.876.2399. We are open from 9AM to 10PM EST, 7 days a week.
Visit http://www.akindvoice.org/.


Psychiatric Rehabilitation Journal

Issue: Volume 35, Number 1 / Summer 2011

Pages: 65 - 68

URL: Linking Options

DOI: 10.2975/35.1.2011.65.68

Sustaining Recovery through the Night:
Impact of a Peer-Run Warm Line

Rebecca Spirito Dalgin A1, Simonne Maline A2, Peter Driscoll A3

A1 University of Scranton
A2 Sweetser, Brunswick, ME
A3 Amistad Peer Support and Recovery Center, Portland, ME

Abstract:

Objective: This exploratory study describes the impact of a peer-run warm line on the lives of individuals with psychiatric disabilities. Methods: Phone surveys were completed with 480 warm line callers over four years. Results: Warm line callers reported a reduction in the use of crisis services and a reduction of feelings of isolation. Conclusions and Implications for Practice: The results indicate that peer-run warm lines can fill an important void in the lives of individuals living with mental illnesses. Although warm lines at any time of day are helpful, keeping warm lines running after 5pm and throughout the night provides support services not typically available after office hours and can assist with loneliness, symptom management, and the process of recovery. Warm lines staffed with appropriately trained, clinically supervised, compensated peer specialists can help round out mental health services in rural and urban communities. Future research should focus on the various implementation and funding options of this unique peer support service.