CONTACT Helpline is a free, confidential, nonjudgmental telephone helpline serving Anderson, Blount, Grainger, Jefferson, Knox, Loudon, Roane, Sevier, and Union counties in East Tennessee. The hours of operation are 8 am to 11 pm, seven days a week.

CONTACT volunteers answer approximately 10,000 calls annually from people needing a listening ear, a referral to community resources, or crisis intervention.

People of all ages call CONTACT about loneliness, depression, loss of a loved one, mental illness, financial need and economic pressures, domestic violence, sexual abuse, homelessness, marriage problems, worries about their children, addiction, school and work related issues, and suicidal feelings.