If you have questions about our practices or any of your rights described below, you may contact us using the form below.  Thank you.

Who we are, our Services and our Website

WARMLINE.ORG is a non-profit based in Massachusetts that is staffed by volunteers.  WARMLINE.ORG has two primary objectives. First, to provide a searchable database of WARMLINES throughout the country to allow people living with mental health issues and/or substance use disorders with a means to find help. WARMLINE.ORG has collected massive amounts of data about each WARMLINE including contact information and hours of operation to allow the database to provide users with very specific information about any WARMLINE. The second objective is to provide the staff of WARMLINES with resources and training material to help them in their objective to help others. 

Our website addresses are: &

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the registration form.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Our newsletter and other contact forms will store whatever information you submit such as your email address, name, etc.



If you create an account on our site, for instance for workshop registration, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish content on our site, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We also use web analytics services to improve the usability of our customer experience. These services may record anonymous data such as mouse clicks, movement, and scrolling activity, but we’ll never use them to collect personal data from you. We only use this data internally to help us understand how the site is being used and what information users are most interested in.

Who we share your data with

We will not share your information with any other organization or third-party except as required to by law.

How long we retain your data

If you leave a comment, register for a workshop, or interact in any other way with this website, the content you submit and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. And so that we can maintain accurate records of workshop registration.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

New user registrations and comments may be checked through an automated spam detection service.

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